Privacy Policy

Last Updated: February 14, 2025

At Glowsensetech, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our mobile game mechanics design services. We're committed to transparency and giving you control over your data.

Information We Collect

We collect information that helps us provide better services and improve your experience with our platform. The types of data we gather fall into several categories, and we want you to know exactly what we're collecting and why.

Contact Information

  • Full name and email address
  • Phone number when provided
  • Company name and position
  • Physical address for billing

Technical Data

  • IP address and browser type
  • Device information and OS
  • Page visit timestamps
  • Referring website sources

Usage Information

  • Pages viewed and time spent
  • Features you interact with
  • Downloads and resources accessed
  • Service preferences set

We only collect information that serves a specific purpose. If you reach out through our contact form or sign up for our services, we'll ask for details that help us respond effectively and deliver what you need.

How We Use Your Information

Your data helps us run our business and serve you better. We use the information we collect to provide our game mechanics design services, communicate with you about projects, and improve our platform based on how people actually use it.

Specifically, we process your data to handle service requests, send project updates, process payments, provide technical support, and analyze how our website performs. We also use it to comply with legal obligations and protect our business interests when necessary.

We don't sell your personal information to third parties. We're not in the business of trading data – we're focused on designing great game mechanics and helping our clients succeed.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.

What You Can Do With Your Data

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this in a readable format within 15 days of your request.

Correct Inaccurate Data

If any information we have is wrong or outdated, you can ask us to update it. We'll make corrections promptly and notify any third parties if necessary.

Request Data Deletion

You can ask us to delete your personal information, subject to legal retention requirements. We'll honor deletion requests unless we have a legitimate reason to keep the data.

Withdraw Consent

If we're processing your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.

Object to Processing

You have the right to object to certain types of data processing, particularly for marketing purposes. We'll stop processing your data for those purposes unless we have compelling grounds to continue.

To exercise any of these rights, contact us at [email protected]. We'll verify your identity and respond to your request within the timeframes required by Taiwan law.

Data Security Measures

We take security seriously and implement multiple layers of protection to keep your information safe. While no system is completely foolproof, we use industry-standard practices to minimize risks.

Encryption and Secure Transmission

All data transmitted between your browser and our servers uses TLS encryption. Sensitive information stored in our databases is encrypted at rest using AES-256 encryption.

Access Controls

Only authorized team members can access personal data, and only when necessary for their work. We use role-based access controls and regularly review permissions.

Regular Security Audits

We conduct quarterly security assessments and vulnerability scans. Any issues identified are addressed promptly according to severity.

Secure Development Practices

Our development team follows secure coding standards and conducts code reviews before deploying changes. We keep all software and dependencies up to date with security patches.

If a data breach occurs that affects your information, we'll notify you and the relevant Taiwan authorities within 72 hours, as required by law.

Data Retention Periods

We don't keep your data longer than necessary. Different types of information have different retention periods based on legal requirements and business needs.

Active Accounts
We retain your account information for as long as your account remains active or as needed to provide services.
Closed Accounts
After account closure, we keep basic information for 3 years to comply with Taiwan tax and business record requirements.
Transaction Records
Financial transaction data is retained for 5 years as required by Taiwan accounting regulations.
Marketing Data
Contact information collected for marketing purposes is kept for 2 years unless you opt out earlier.
Analytics Data
Aggregated, anonymized usage data may be retained indefinitely for research and platform improvement.

When retention periods expire, we securely delete or anonymize your data. You can request early deletion of your information, subject to any legal obligations we have to retain certain records.

Sharing and Third Parties

We work with selected third-party service providers to operate our business. These partners only receive the minimum data needed to perform their specific functions, and they're contractually obligated to protect your information.

We share data with payment processors to handle transactions, cloud hosting providers to store data securely, email service providers to send communications, and analytics tools to understand how our site is used. We also share information with legal authorities when required by Taiwan law or valid legal processes.

We don't share your personal information with advertisers or data brokers. Any data shared with third parties is covered by agreements that require them to maintain confidentiality and use data only for specified purposes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how people use our platform. Most are essential for basic functionality, while others help us optimize and personalize content.

Essential cookies enable core features like page navigation and secure access. Performance cookies collect anonymous data about site usage to help us identify and fix issues. Functional cookies remember your preferences and settings. We don't use advertising cookies or track you across other websites.

You can control cookie preferences through your browser settings. Keep in mind that blocking certain cookies may affect site functionality. We respect browser "Do Not Track" signals where technically feasible.

International Data Transfers

Our primary servers are located in Taiwan, and we process most data locally. However, some third-party services we use may store or process data in other countries, including the United States and European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with recognized data protection frameworks and implementing contractual protections that meet Taiwan's standards for international data transfers.

If you're located outside Taiwan and provide us with information, please understand that we'll transfer and process that data in Taiwan under this privacy policy and Taiwan law.

Children's Privacy

Our services are designed for game developers and businesses, not for children. We don't knowingly collect personal information from anyone under 16 years old. If we discover that we've collected data from a child without proper parental consent, we'll delete that information promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can address the situation.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you don't agree with changes, you can close your account and stop using our services.

Taiwan Personal Data Protection Act Compliance

This privacy policy complies with Taiwan's Personal Data Protection Act (PDPA). As a Taiwan-based company, we adhere to all local requirements for collecting, processing, and protecting personal data. We're registered with the Taiwan National Development Council and maintain documentation of our data processing activities as required by law. If you have concerns about our compliance with Taiwan privacy regulations, you can file a complaint with the Ministry of Justice Investigation Bureau's Information and Communications Security Office.

Privacy Questions?

If you have questions about this privacy policy or how we handle your data, we're here to help.

Email: [email protected]
Phone: +886 7552 1895
Address: No. 11, Minquan Rd, Taoyuan District, Taoyuan City, Taiwan 320